Return and Refund Policy
Last Updated: September 8, 2026
At Rivalclub, we want customers to have a straightforward shopping experience. If you are not satisfied with your purchase, you may request a return subject to the conditions below.
1. Return Period
Return requests must be submitted within 30 days from the date your order is delivered.
Requests submitted after 30 days from the delivery date may not be accepted.
2. Return Conditions
To be eligible for a return, the item should generally be:
- Unworn and unused.
- In its original condition.
- Free from stains, odors, damage, or signs of use.
- Returned with original tags or packaging when applicable.
Items that have been worn, washed, damaged, altered, or otherwise used may not qualify for a return.
3. How to Request a Return
To request a return, please contact us at:
contact@rivalclub.locker
Please include:
- Your order number.
- The name of the item you wish to return.
- The reason for the return.
- Photos of the item if the return concerns damage, defects, or an incorrect item.
Our customer support team will review your request and provide return instructions when applicable.
Please do not send an item back before receiving return instructions from our customer support team.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
We may request photos or other information to help us review the issue.
If the issue is confirmed, we will work with you on an appropriate resolution, which may include a replacement or refund where applicable.
5. Refunds
Once an approved return has been received and reviewed, the refund will be processed to the original payment method when applicable.
Please allow approximately 10 business days for the refund to appear in your account after the refund has been processed. The actual time may also depend on your payment provider or financial institution.
6. Shipping Costs
Rivalclub provides free shipping on all orders.
For approved returns, return shipping arrangements and any applicable return shipping costs will be communicated by our customer support team based on the reason for the return.
7. Exchanges
If you need a different size, color, or item, please contact us before returning your order. Exchange availability may depend on current inventory.
8. Final Sale and Non-Returnable Items
Certain items may be identified as final sale or non-returnable on their individual product page. Such items may not be eligible for return unless they arrive damaged, defective, or incorrect.
9. Contact Information
For questions regarding returns or refunds:
Rivalclub
525 Lincoln Rd
Miami Beach, FL 33139
United States
Email: contact@rivalclub.locker
Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM ET