FAQ
Frequently Asked Questions
1. What is Rivalclub?
Rivalclub is an online fashion store offering clothing designed for customers looking for stylish and comfortable apparel.
2. Do you offer free shipping?
Yes. Free shipping is available on all orders.
3. How long does it take to process my order?
Orders typically require 3 – 5 business days to process before shipment.
4. How long does shipping take within the United States?
For domestic orders within the United States, the estimated shipping time is 5 – 10 business days after the order has completed processing.
Therefore, the overall estimated timeframe is approximately 8 – 15 business days, consisting of processing plus shipping.
5. Are delivery times guaranteed?
No. Shipping timeframes are estimates and are not guaranteed delivery dates. Carrier delays, weather, holidays, and other unforeseen circumstances may affect delivery.
6. Will I receive tracking information?
When tracking information is available, it may be provided after your order has been shipped.
Please allow some time for tracking information to become active after the carrier receives the package.
7. Can I return my order?
Yes, eligible items may be returned subject to our Return and Refund Policy.
Return requests must be submitted within 30 days from the date your order is delivered.
8. Can I return an item after 30 days?
Requests submitted after 30 days from the delivery date may not be accepted.
We recommend contacting us as soon as possible if you have an issue with your order.
9. What condition must an item be in to qualify for a return?
Returned items should generally be unworn, unused, undamaged, and in their original condition, with original tags or packaging when applicable.
10. What if I receive a damaged or incorrect item?
Please contact us as soon as possible after delivery at:
contact@rivalclub.locker
Please provide your order number and, when applicable, photos showing the issue. Our customer support team will review the situation and assist with an appropriate resolution.
11. How long does a refund take?
After an approved return has been received and the refund has been processed, please allow approximately 10 business days for the refund to appear in your account.
The actual timing may vary depending on your payment provider or financial institution.
12. How can I contact Rivalclub?
You can contact us by email:
Address:
525 Lincoln Rd
Miami Beach, FL 33139
United States
13. What are your customer support hours?
Our customer support hours are:
Monday – Friday: 9:00 AM – 5:00 PM ET
We are closed on weekends and U.S. federal holidays.
14. What should I include when contacting customer support?
For order-related questions, please include your order number and the email address used to place the order.
Providing these details helps us locate your order and assist you more efficiently.